Control Tech - Customer Support

Control Tech strives to offer an outstanding customer experience as we work with you to navigate complex technical projects.

Control Techology

Customer support activities

  • Providing of technical documentation package sufficient to troubleshoot and maintain the end item throughout the useful life of the product
  • Generation of Operation and Maintenance (O&M) Manual to include theory of operation, electrical schematics, bills of materials, panel layouts, software documentation, troubleshooting guidelines, suggested spare parts lists, vendor contacts, and maintenance schedules
  • Integrate electrical components and schematics into customer drawings and equipment 3D assembly and mechanical bills of materials. Provide mechanical assembly drawings, bills of materials, and detailed piece part drawings.
  • Providing of on-site classroom technical training for operators and maintenance technicians
  • Continuing post-delivery consultation
  • Providing a 1 year product and service warranty
  • Customers are encouraged to witness all testing, verification, and validation
  • We are capable of online/remote troubleshooting of fielded equipment and tooling via Teamviewer, Webex, and Windows Remote Desktop